Refunds

Last updated: October 2, 2026

This website does not take payment. Nothing is charged here, so there is nothing to refund on anything sent through this page. This policy covers amounts paid later, directly to us, and it is published in advance so the rules are known before anyone pays anything.

Deposits paid in advance

Where a deposit is paid to secure an order or a booking, it is refundable in full if you cancel before we begin the work. We issue the refund within 10 business days of the written request, to the same account the payment came from.

If we cannot deliver

Should we be unable to deliver what was agreed for a reason on our side, everything you paid is returned in full, without deduction or fee.

Once work has started

When work is already under way, the refund is the part not yet spent on materials or labour, with the deduction itemised in writing before payment.

How to request

Write to contact@filmesstretchcuritibausa.online with the order reference. We confirm receipt the same business day and tell you the date the refund will be issued.